AI-driven quality management solution
Cut costs.
Boost performance.
Scale smarter.
Tailor made automated call analysis, coaching insights, and performance tracking - all in one tool.Manually listening to and reviewing sales or service calls is a thing of the past. Our tool automates your entire quality process, delivering the perfect balance between quality and quantity.
Import as many calls as you like -each one is transcribed and analyzed in-depth by a large language model trained by us with 15+ years of domain expertise.Every conversation receives a performance score based on a rigorously tested prompt system, ensuring consistent and actionable insights.But we don’t stop there. On the backend, you instantly see which agents are excelling, who could use a little extra support, and who would benefit from a tailored personal development plan etc.Need help with coaching? Let us automate that too. From call analysis to growth tracking, we’ve got you covered.After that, the call will receive a rating based on a intensively tested and optimised large structured prompt, where years and years of domain expertise is inserted into.Based on the rating of the call, the monitoring of the agents performance will be evaluated by another large structured prompt.
Integrate with everything.
Our tool can be connected to any of your current tools or systems. Either through native integrations or through secured webhooks.Keep track of monitorings, progression and results through charts, tables and sheets. Connect your Google Drive, One Drive or Microsoft Teams environment to the tool in order to get the most out of the automation.Whether your team is on Discord, Slack, ClickUp, Whatsapp, Teamleader, Hubspot, Salesforce, SAP, Siebel or any other CRM: we got you covered.Give feedback directly to your employees or send the results to your quality manager or coaches.You can even easily update CRM records or update employee files with the monitoring results.Get an escalation if the employee scores drop below a bare minimum and you can simply focus on outlier management.
See quality monitoring example
Curious about the end result? Download a monitoring form by clicking on the PDF image below to see what the actual feedback towards an agent looks like.If your company would require a different approach or insights, the final report can be adjusted according to your specific requirements.
The monitoring form itself is really well-structured and immediately shows pain-points and where the agent is successful in a clear section where the conversation rating is displayed.After that the tool opens with a nice and friendly approach towards the agent to build trust and also to quickly sum up the main focus points.The form displays all the strong points of the call. It's not mentioning something vague as 'good opening' or 'you did well', but it gives actual examples from the call itself where the agent did something great.The areas for improvement and matching advise are again not vague, but very to the point in a default structure:- What is the area for improvement?
- What you did
- Better alternative
- Why is this better?This helps the agent to actually improve faster, because of the actual conversational examples and the suggestions in how to improve.To sum things up there is a roleplay training suggested, where the agent will practice 1 to 3 points to improve on.Want to know more? Download an example by clicking on the PDF icon.
"Our AI-based solutions aren’t off-the-shelf tools with generic prompts. They’re purpose-built, trained with domain-specific knowledge, and tailored to your unique business challenges. While others rely on quick hacks and surface-level prompts, we deliver real-world usable tools - manually designed for companies with real complexity: teams, systems, legacy, and culture. Because in your world, “just write a prompt” isn’t a strategy. It’s a dead end."